01 · WEBSITE
Website
Give patients browsing your website somewhere to understand treatment before deciding whether they want a consultation.
Digital Dental Consultant
Your patients have questions before they’re ready to book.
Kate gives them somewhere to ask those questions.
Kate talks with patients before they book a consultation. She understands what they’re looking for, asks about their concerns, answers treatment questions, explains pricing and finance, and helps them understand their options using your practice’s own information.
37
Dental practices
already using Kate.
Treatment
Invisalign
Follow-up
Finance-focused
Patient state
Interested · not ready
Patient understanding
What Kate now knows
S
Sarah Miller
Exploring treatment
Treatment
Invisalign
Wants
Straighter front teeth
Concern
Cost & monthly finance
Status
Interested — not ready yet
Why she has not booked
Sarah likes Invisalign but affordability is currently the main reason she has not moved forward.
Treatment understanding
Practice pricing
Finance questions
Patient concerns
Better context
Personal follow-up
Book when ready
Treatment understanding
Practice pricing
Finance questions
Patient concerns
Better context
Personal follow-up
Book when ready
The gap before the consultation
Interest doesn’t always mean ready to book.
A patient can be genuinely interested in implants, Invisalign, veneers, bonding or another treatment and still need answers before they feel comfortable speaking to the practice.
01
These are the questions that often decide what happens next.
The problem isn’t always lack of interest. Sometimes the patient simply hasn’t understood enough yet.
01
Is this treatment right for what I want?
↗
02
What does the process involve?
↗
03
How much does it cost?
↗
04
Can I spread the cost?
↗
05
Will it hurt?
↗
06
What happens at the consultation?
↗
Where Kate fits
Kate gives the patient somewhere to understand the treatment before they are asked to make a decision.
Meet Kate
A consultant for the stage before the consultation.
Kate is not an AI receptionist. She does not begin by asking whether the patient wants to book. She begins by understanding what treatment they are considering, what they hope to change, what is worrying them and what they still need to understand.
“Booking is the last step, not the purpose of the conversation.”
What Kate actually does
Understand first. Guide second.
Kate lets patients talk through the things that normally happen before someone feels comfortable enquiring.
01
Understand what they want
Start from the patient’s goal rather than an appointment request.
02
Understand what is worrying them
Cost, treatment time, pain, finance or expectations can all matter.
03
Explain using the practice’s information
The patient gets useful practice-specific guidance, not generic information.
04
Let the patient decide when they are ready
Booking happens after understanding, not before it.
Kate knows your practice
Your practice becomes the source of truth.
Kate can be built around your treatments, pricing, finance options, dentists, consultation process, locations, opening hours, FAQs and policies.
And when a question requires clinical judgement, Kate doesn’t pretend to be a dentist. Kate guides. Your clinicians diagnose.
Layer
01
The practice
Layer
02
Treatments & services
Layer
03
Pricing, finance & process
What Kate knows
04
Practice Knowledge
The information Kate can use when helping patients understand what happens next.
They may not have booked yet.
But they’re no longer just an enquiry.
A patient who doesn’t book today isn’t necessarily a lost patient.
After speaking with Kate, your team knows what they want, what they’re worried about, what they asked, and what may have stopped them from booking.
So instead of chasing a cold lead, your team can follow up with context and a reason to continue the conversation.
Not every patient will be ready to book during their first conversation with Kate. But even when they don’t, Kate turns that conversation into a follow-up-ready patient profile your team can actually use.
You know
Name & contact details
Treatment they’re considering
What they want to achieve
Their main concerns
Questions they asked
What may be stopping them
Conversation summary
What to follow up about
Here’s why that matters
Imagine 50 patients speak with Kate but don’t book immediately. Without useful context, many of those leads simply go cold. But now your team has enough information to follow up personally.
50
Patients not booked yet
→
15
Opportunities recovered
If follow-up brings just
15 of those 50 patients back,
that is 15 opportunities recovered from leads that may
otherwise have been lost.
Kate doesn’t only help patients book during the
conversation. She makes the patients who don’t book far
more valuable to your team afterward.
Put Kate where patients already are
One consultant. Multiple patient touchpoints.
Kate doesn’t require the patient to discover another platform. She can become part of the patient journey your practice already has.
02 · CAMPAIGNS
Treatment Pages
Give Google and Meta traffic somewhere to go beyond the normal choice between leaving or filling in a form.
03 · PHONE
Phone
Give callers somewhere to discuss early treatment questions before every conversation needs a member of your team.
Better context for your team
Your team doesn’t start from zero.
When human help is needed, your team can already understand what the patient is considering, what matters to them and what may be preventing them from moving forward.
Patient Context
Follow-up ready
Patient
Sarah Miller
Treatment
Dental Implants
What she wants
Replace a missing tooth
Main concern
Recovery time
Current status
Interested — needs more time
Follow-up about
Recovery & treatment timeline
Conversation summary
Sarah is interested in replacing a missing tooth with an implant but still wants to understand the recovery and treatment timeline before deciding whether to book.
A better first conversation
Understand first. Book when ready.
Kate is there for the part of the dental journey that often happens between treatment interest and consultation — when the patient is interested, but still needs to understand.
See Kate for your practice
See what Kate could look like for your patients.
Tell us a little about your practice and we’ll show you how Kate can be built around your treatments, pricing, finance options and patient journey.
✓
Built around your treatments and FAQs
✓
Uses your pricing and finance information
✓
Designed around your patient journey